Delete my Lovae account

Lovae, the women's wellness app published by SDT (a French simplified joint-stock company, RCS Toulouse 999 633 100), lets you permanently delete your account and all your data at any time, in accordance with the General Data Protection Regulation (GDPR, art. 17, right to erasure).

Method 1, From the app (recommended)

1. Open the Lovae app on your phone.
2. Sign in to your account if you haven't already.
3. Tap the Profile icon at the top right of the home screen.
4. In the menu, select Settings > Privacy.
5. Tap Delete my account.
6. Confirm the request in the dialog.

Your request is recorded immediately. Your account and your data are deleted within 30 days maximum. You will receive a confirmation email at the address linked to your account.

Method 2, By email

If you no longer have access to the app, write to contact@lovaeapp.com from the email address linked to your account, with «Lovae account deletion» as the subject.

Your request is processed within 30 days in accordance with GDPR. If you write from a different address, we may ask you to prove your identity before deletion (e.g. proof of ID).

Deleted data

Deleting your account permanently erases:

• Your profile (first name, date of birth, health journey)
• All your journal entries: period, pain, mood, sleep, activity, food, observations
• Your cycle preferences, contraception, PCOS / endometriosis data
• Your custom plates and dietary preferences
• Your consents and notification preferences
• Your Premium subscription history (on Lovae side)
• Your authentication (email, password, Apple / Google Sign In credentials)

Data retained and durations

For legal and accounting reasons, some data is retained after account deletion:

• Invoices and Premium subscription history: retained for 10 years (accounting obligation, art. L123-22 of the French Commercial Code). This data is pseudonymised: only the amount and the transaction date are kept, with no link to an active account.
• Anonymised technical logs (crashes, diagnostics): retained for 90 days maximum via Sentry, with no personally identifiable data.
• Subscription data with Apple or Google: Lovae does not control your purchases on the App Store or Google Play. To cancel your subscription, manage it directly from your Apple / Google settings.

Changed your mind?

If you only want to delete some data without closing your account, see the page Delete my data. You can also export your data before deletion from the app (Profile > Privacy > Export my data).

A question?

For any question about deleting your account, write to contact@lovaeapp.com.